|
 |
 |
 |
 |
 |
 |
 |
 |
 |
David Fraioli David Fraioli is an Operations & Services specialist who has worked in the technology and publishing industries for ten years. His expertise lies in building operations based service organizations that form a strong backbone to support business growth. Mr. Fraioli has previously been commissioned to launch operations at small start-ups and was relied upon to direct at multi-million dollar companies. He launched four service organizations from the ground up, creating company-wide policies, standard operating procedures, and performance measurements for immediate and growth needs. His experiences range from managing content development, editorial and production staff to directing complex technical upgrades, installations, and projects with stringent cost controls and time limitations. He provided strategic and technical leadership for initiatives that contributed millions of dollars to company revenue and profit.
|
Most recently, Mr. Fraioli served as Director of Client Operations at Riverside Publishing Company where he designed and launched a 40-employee organization consisting of Content Specialists, Editorial Staff, Data Analysts and Level I & II support personnel. He successfully directed a multifaceted editorial process which included state standards implementation, item bank authoring and test form creation. He was directly responsible for supplying the nation's 2nd largest school district (LAUSD) with all print and electronic assessment materials necessary throughout their demanding yearly benchmark calendar and consistently exceeded their rigorous quality guidelines. As the focal point of customer contact for content, technical installations and ongoing service, he played a key role in business growth by accelerating the provisioning process, improving service delivery, and influencing overall customer satisfaction. Through his tenure at Riverside, Mr. Fraioli's organization tripled the supported customer base.
|
Formerly, Mr. Fraioli served as Director of Customer Care at Slam Dunk Networks, where he built and directed a 24x7, 35-employee customer-service organization. Prior he served as Director of Client Operations and Network Installations at Bridge Information Systems where he managed a multilateral 80-member team providing 24x7 technical support to customers and field service engineers. |
| Copyright © Intel-Assess, Inc. |
