Case 1 Case 1

CASE 1 4

Case 1

Case 1

The strategy is to improve quality by incorporating health qualitydevelopments, create various multifunctional groups to implementchange, and learning in the organization. In an era of restructuringand economizing, most US organizations realize the need for effectivemanagement. The company uses an outdated system, making it easy foremployees to abuse its production procedure (McLaughlin,Williams &amp Johnson, 2012). Decoding the problems impliesall members will take part in enhancing corporate culture and vision.

The advantages include the company’s ability to calculate allfactors of its output as they relate to input. Examination is acrucial part in the TQM procedure. The program thus makes it possibleto examine the external as well as internal inputs, be it from thetruck driver or accountant. Another advantage is the ability ofmanagement to assess the performance of employees and serviceproviders (McLaughlin, Williams &ampJohnson, 2012). Demerits are that TQM disrupts the alreadyexisting plan and is expensive because of the need to train allpersonnel.

Corporate headquarters role involves providing support (McLaughlin,Williams &amp Johnson, 2012). The case demonstrates thatsince a large percent of the institution’s compensation depends oncases in place of process, there is a need for motivating management.Such motivation derives from support by corporate headquarters.

There is support between staff. Prior to the strategy implementation,the company conducts training to its employees through practicetechniques that enhance the employees’ confidence. In addition, isthe use of teams to assess, implement and provide feedback on TQM.This makes it possible for staff to work together in ensuring theeffective execution of the strategy.

The company should consider not forcing individuals to conform to thenew strategy of TQM. This is because forcing people into somethingfails to motivate them. It is also necessary to address the issuesfirst, provide more training and improve management.


McLaughlin, C., Williams, S., &ampJohnson, J. (2012). Implementingcontinuous quality improvement in health care: A global casebook.Sudbury, MA: Jones &amp Bartlett Learning.