Case 5 The Intermountain Way to Positively Impact Costs and Quality

CASE 5 4

Case5: The Intermountain Way to Positively Impact Costs and Quality

  1. This organization has a long and effective history of success of continuous improvement. What has led to that success?

Numerousfactorshaveledto theIntermountain Healthcare’s successto date.First,plandesignenhancementsresultedinevocativedifferencein thefinancialattractiveness of theCDH plans.Second,improvededucationandcommunicationeffortsincreasedworkforces awarenessof theCDH plan.Finally,theinstitutionchoosesan experiencedhealthcareaccountadministratorplus thehealthequitythat emergedsubstantiallyboostedloyaltyamong theCDH users. Thisloyaltytranslatedinto positive“ hallwalktalk”about theplanandtheconnectedHSA plandesignenhancements(McLaughlinetal,2012).

Useof bestpracticeshas resultedin betteroutcomes,andthishas reducedcosts.Theinstitutionhas shownover theyearsthathigherqualitycostsless,dueto thefactthatbettermedicaloutcomestendto leadto fewercomplicationsandreadmissions. Applicationof bestpracticeassists theinstitutionto offertheaptcare,at therighttime,in theaptsettingdevoidof variationsandwastethatlowerqualityandaugment costs.2.Whatdointermountain healthcare dothatis transferableto othersystems?Whatis not transferable?

Healthcareinstitutionscan redesign careby personalizing careandimprovingcaremanagement.At Intermountain,patientsreceivecarefrom their caremanagersandprimaryphysiciansto helpthem accesscareandmeetspecifichealthneeds.Theintegratedelectronicmedicalrecordsystemis alsotransferable.Thisencompassespracticemanagementsystemandrevenuecyclethat strengthensthe capacityto deliverqualitycare.Theteleservices that includeaudio, video andotherdigital technologies andthatplaya bigrolein connectingthehealthcare provider to patientsandanotherprovider in realtimeis alsotransferable(McLaughlinetal,2012). Thissystemgivespatientsremoteaccessto caregivers. Finally,thelivewellness initiativeandhealthpromotionthat helpsandencouragespeopleto livehealthylifestyle andincreasequalityof lifeandreducetheneedformedicalattentionis alsotransferable.

Theonlythingthat might not be transferableis theclinical excellenceprogramthat has beencreatedover theyearsby clinical teamsin theinstitutionswhichhavedevelopedbestpractices.3.What investmentdoesIntermountain Health maketo supportclinical integration?

Muchof theIntermountain’s Healthcare ispeggedon theleadershipcommitmentandqualityaugmentationof thecorestrategy.AdecisiveelementfortheimprovementoftheIHC systemwastheadvancementof an integratedinformationsystem.Thisarrangementwasableto createstrongestmedicalinformatics systemthat successfullyintegratedpatientscare.Intermountain heavilyinvestedin informationsystems.Intermountain has alsoinvestedin caremanagementpilotsthat aidin treatingpatientswith complicatedhealthissuesandwhoconsumecolossalresources.TheInstitutions has investedin personalized careandimprovedcaremanagementandteleservices to streamline communicationandimprovedeliveryof healthcare.

Reference

McLaughlin,C., Williams, S., &amp Johnson, J. (2012). Implementing continuousquality improvement in health care: A global casebook. Sudbury, MA:Jones &amp Bartlett Learning.