Case Study


Q1.Strategy to cope with managers’ fears about changing technology

Forany business to succeed, it has to adopt the new technology changes.However, most managers fear how employees will react to thesechanges. The following are some of the strategies that managers canadapt to cope up with fears of technology change. Firstly, themanager can sell the desirable future. That is, the employees shouldunderstand of change for them to incorporate it into their dailyactivities. Managers should explain to their employees the benefitsthe new technology change, as well as why the desirable future isbetter comparable to the current reality. In addition, managersshould explain the better opportunities that are likely to come withthe new change. He or she should also explain other changes that areto accompany the technology change.

Secondly,the manager must frequently communicate to employees on the newchange. Generally, human beings need to hear more than once to getthe topic. . Therefore, it is the manager’s responsibility tocommunicate the importance of change through spoken and written word.Moreover, a manager should also listen to his team and respondappropriately. In short, the employee should feel the presence of themanager throughout the change as this would alleviate their fear ofchange. Therefore, managers should be the first people to adopt thechange.

Thirdly,a manager can realign reward and recognition systems to the intendedchange. In most cases, change initiatives are incorporated intothoughts on what is punished or rewarded in the organisation.According to LeCompte(2010),technology change is painful and unsettling in the initial stages tosome employees. Sadly, it can also lead to increase of fear of changeto some other employees. Therefore, managers can choose to make thenew technology change desirable by rewarding any employee thatconforms to the required change. This will motivate employees toadapt more quickly to the change, and perceive the change in apositive attitude.

Fourthly,managers should ensure employees have the necessary skills for thenew change. Commonly, employees fear changes because they are notaware whether they will perform effectively than prior the change.Therefore, it is the management responsibility to ensure thatemployees are equipped with necessary skills. For instance, a managercan offer to give computer skills to ensure all employees arecompetent with computer usage. The manager can also go ahead andorganise for training and workshop to offer more skills. As a result,employees will have more confidence to implement the new change.Research states that a technological change is effective if employeeshave basic skills to use the devices.

Lastly,managers should model the new change behaviour that they want to seefrom their employees. It is more troubling for employees to learnthat their leaders are not “walking the talk.” Accordingly, itresults may more fears that the change will lead to negativeconsequences. Therefore, managers should be in the forefront line toimplement the change.

Q2.How to handle

  1. Fear of job loss

Oneof many stressful life experiences is the fear of losing a job.Actual ly, job loss is as stressful as divorce experience. It affectsphysical and emotional well-being of an individual, professionallife, and family life. To deal with this stressful situation, oneshould confront the sources of the fears. That is, one shouldidentify their sources and their validity. Some of the sources mayjust be mere rumours without any truth. Secondly, one has to identifythe fear itself. Although this is hard, it will help to deal with thesituation at hand. Thirdly, one needs to accept the realities of jobuncertainty. This will help one to understand the current realityhence, cope with it.

  1. Concern about learning computer skills

Manymanagers and employees are concerned about learning computer skills.However, this should not a great issue. To deal with this situation,managers can opt to offer free computer training to their employeesor offer a partial scholarship. In addition, managers can choose togive their employees some day off to facilitate them attend computerclasses.

  1. Coordination of information

Inmany organisations, coordination of information poses a great fear.To deal with this problem, the management team should implementstrategies to ensure every employee is up-to- date on the currentaffair of the organisation. They can opt to use notice board,letters, and social media, among others as a mode of communication.Nonetheless, they should also ensure that employees have access tothese media.

Q3.What specific roles might you define for the municipal informationservices unit in respect to managing the introduction of newtechnology?

Someof the specific roles that municipal information services unit has toplay in respect to managing the introduction of new technology ishiring information systems advisors, develop in-house systems, aswell as maximize microcomputer application. Information systemadvisors are important since they give all the needed informationabout the new technology. They also train employers and employees onin basic computer skills, and how to deal with minor technicalissues. Additionally, they give advice on the best infrastructure andthe number of machines that an organisation can hold. Secondly, it isthe responsibility of the municipal information services to developan in-house system. This system connects all the machines within theorganisation. An in-house system is very vital since it easecommunication and make handling of the information much easier. Amanager can just write a memo in his or her office, and all employeescan read it within seconds as long as they are connected to thesystem. Lastly, the municipal information services unit maximizesmicrocomputer application within an organisation. The core use ofthis application is to create a backup conversion. According toLeCompte(2010),an organisation that implements technological conversion recordspositive results in the future.

Q4.What advice would you offer other managers faced with the same typeof challenges?

Althoughintroduction new technology is associated with fear of change, use ofadvanced technology has many positive results. Therefore, it isadvisable that all managers to implement information system in theirworkplaces. Furthermore, managers should be trained to understand the“mysticism” that surrounds computer science (LeCompte,2010).Correspondingly, this increases the employee’s desire also to learncomputer skills. Secondly, managers should produce informationservices master plan to emphasize managerial process. For instance,they can implement Information System Management (ISM) application tosupport major activities within the organisation. Prior moderntechnology, organisations were very keen while managing resourcessuch as capital, raw materials, and labor. Things have now changedand managing information resources is as equally important.Therefore, an organisation can implement ISM application to supportthe process of collection, storage, manipulation, utilization, anddistribution of its information resources.


LeCompte,R. (2010). IPAC – The Institute of Public Administration of Canada.Retrieved March 20, 2015.