Conflict Resolution

CONFLICT RESOLUTION 4

ConflictResolution

InstitutionalAffiliations

Accordingto Darley (2002), communicationis centralto anyhumaninteractionandessentialin theworkplace environment.Conflictsare alwaystherewherethere are peoplefrom differentbackgrounds.In thehealthcareenvironment,conflictsoccurdue to themanagementstyles,variousstaffopinions,limitedresourcesandevendivergentgoalsamong thepeople.However,powerconflictsare themostcommontypeof conflictin thehealthcareenvironment.Thispapershall lookat effectivecommunicationskillsandthemethodsusedto solveconflictsin themedicalenvironment.

Conflictresolutiontechniques

IglesiasandBecerro (2012), statedthatin thehealthcareenvironment,variousmethodsare usedto solveconflicts.Firstly, Lydia has to discusstheproblemwith a neutralperson.Thisneutralpersonwill be ableto clarifysomeissuesof theproblem.Secondly,faceto facecommunicationshould be therebetween Lydia andher antagonistsas itwill helpallowexchangeof informationbetween thetwo parties.Thirdly, theinterestsof thepeopleinvolvedshould be madeknown.Forexample,staffnursesare against Lydia’s leadershipbecausetheyfeelsheisnot qualifiedforthejob.Fourthly, optionsfordealingwith theproblemshould be addressed.After doingthis,a suitablesolutionwill be found.Thesupervisorshould alsoworkto minimizeconflicts(American Sentinel University, 2011). Therefore,shewill establishgoodrelationshipswith theworkers.Thesupervisorshould alsobe friendlyandsociable.Lastly,Lydia should tryto improveher communicationskillsin orderforher not to be misunderstood.

Effectivecommunicationskills

Accordingto Wlody (2009) in orderforone to be an excellentcommunicator in nursing,theyshould applythefollowingskills:one should be a goodlistener.Hence,thesupervisorshould listento howone speaksout, a situationthat motivatesthestaffnursesto speakout their problems.Secondly,empathyshould be highlyregardedbecauseitassiststhepeopleto seetheproblemsof others andunderstandwhattheyfeel.Empathywill helpthesupervisorin becomingmindfulof thewelfareof thestaffemployees.One should alsobe candid,which entailsspeakingfranklywithout anybiason anyproblemin thenursingenvironment.Beingauthenticis alsoimportantitmeansthatthesupervisorwill speakhonestlyandwith respectto thestaffnurses(De Casterlé, Willemse, Verschueren, &amp Milisen, 2008). Inaddition,the authenticity will enhancethedignityof thenurses.Lastly,Lydia should be reflexive of thenegativepastexperiencesandavoidthem in thefuture.

Conclusion

WinstonChurchill, Former Britain Prime Minister oncesaiditis betterto jaw-jaw than to war-war. Thismeansthateffectivecommunicationwill goa longwayin avoidingconflicts.Aslongas theemployeesfeelpartof theorganization,andtheyareinvolvedin anydecision,conflictswill reduce.Itis evidentthatgoodinterpersonal skillsbetween thesupervisorsandtheemployeeswill minimizeconflictsin theorganization.Learningto managea conflictat an earlystageis crucialto therunning of nursingorganization.

References

AmericanSentinel University. (2011). Nursing Strategies: Common Tactics forManaging Conflict, Retrieved from:http://www.americansentinel.edu/blog/2011/07/27/nursing-strategies-common-tactics-for-managing-conflict/

Darley,M. (2002). Managingcommunication in health care.Edinburgh: Balliere Tindall in association with RCN.

DeCasterlé, B. D., Willemse, A., Verschueren, M., &amp Milisen, K.(2008). Impact of clinical leadership development on the clinicalleader, nursing team and care-giving process: A case study. Journalof Nursing Management,16(6),753-763.

IglesiasL, and BecerroR.(2012). Conflict resolution styles in the nursing profession. USNational Library of Medicine,43(1):73-80.

Wlody,G. (2009). Effective Communication Techniques. NursingManagement (Springhouse),19-23.