Me:"Good morning: My name is Cynthia Johnson, and I am calling fromthe People`s Clinic. May I speak with Jan Doe?"
Patient:"This is she.”. Good morning to you Cynthia Johnson, how may Ihelp you?
Me:Iam calling to inform you about the payment of the medical bill thatis due with forty days. I do not know if you are aware of thisplease.
Patient:Okay. I am not aware of the outstanding bill let me check my lastreceipts of payment. Kindly hold on as a check (he enters next roomand comes out with a huge file)
Me:Hello, Are you still there Jan?
Patient:yes please, from my file I made payment of the medical bill for lastmonth but this month I sent my husband. Could you kindly talk to him(hands the phone to the husband).
Husband:(perusing the file) Hello Cynthia?
Me:Hello too. My records show you have not payed the medical bill forlast month. Could you confirm this please?
Husband:(holding receipts) (he stammers) I have not paid the medical bill forlast month because I vacated to a new house that costed us a lot ofmoney to do repairs.
Me:( checking the files) the data on the computer indicate that youhave exceeded the grace period given to our customers.
Husband:I know but I am going to pay the outstanding balance within this weekplease.
Me: (looking concerned) the terms and conditions indicate that failureto pay within stipulated time the bill will attract 2% interest. I amafraid by next week you will pay together with the fine.
Husband:Please do not fine me once I get the cash I will clear the bill.
Me:please make your payment before tomorrow to avoid fine
Husband:(excited) I will try my best sir.
Me:Thanks for being our customer, we enjoy serving you. Have a goodmorning
Husband:( smiling) thanks a lot for your time.
Palmquist,M. (2010). Joining the conversation: Writing in college and beyond.Boston, MA Bedford/St. Martins.