Quality across the Organization TO

Qualityacross the Organization



SUBJECT:Qualityacross the Organization

PurposeStatement: We will look at the general foundations for companyquality management across the modern organization. The paper willdefine quality, attempt to explain the key principles of qualitymanagement and finally compare and contrast the six sigma leanproduction as well as ISO 9000 approaches to quality.

Qualityis defined as a totality of features as well as characteristics of aparticular product or service that bear on its inherent ability tosatisfy any stated or even implied needs. This particular definitionmanages to capture the perspective of the customer and has a crucialdimension in stating that needs can either be implied or stated. Thisdefinition is also applicable to products that fall along theservices-goods continuum (Brennan, 2011).

Thesix sigma replaced the TQM movement. It was originally coined by aMotorola engineer back in 1986 as a method employed to standardizethe manner in which defects are tallied and eventually processed. Thesix sigma refers to a very disciplined and organization-wide systemthat came in place of TQM. Some refer to it as TQM 2.0 that has aclear set of roles, responsibilities, as well as defined processes.It develops a broader view of the business value chain from thesuppliers all the way to the customers (Brennan, 2011).

Qualitymanagement has several principles. Customer focus is the most crucialsince the organization is required to look constantly out to satisfyand deal with any issues that affect its clientele. The otherimportant principle is the aspect of continual organizationalimprovement. It is positive in a proactive managerial approach thatidentifies areas that need improvement prior to customer complaintsor negative feedbacks (Brennan, 2011).


Brennan,L. L. (2011). Operations Management New York: McGraw-Hill